Shipping policy

At Verna, we’re committed to delivering premium cleaning products with the same care and attention to detail that goes into every formula we create. We aim to ship your order as quickly as possible while maintaining the highest standards of quality and service.

Processing Time

Orders are processed and dispatched within 1–3 business days. If your order includes items that are temporarily out of stock, we will contact you immediately to advise on updated shipping times or suitable alternatives.

Shipping Options & Rates

Australia

  • Standard Shipping: 4–8 business days — $9.95

  • Express Shipping: 2–5 business days — $22.95
    Delivered by Australia Post or CouriersPlease.

New Zealand

  • Standard Shipping: 6–10 business days

  • Express Shipping: 3–6 business days
    Delivered by DHL or NZ Post.

United States

  • Standard Shipping: 6–12 business days

  • Express Shipping: 3–7 business days
    Delivered by USPS, FedEx, or UPS.

Canada

  • Standard Shipping: 7–12 business days

  • Express Shipping: 4–8 business days
    Delivered by Canada Post or Purolator.

United Kingdom

  • Standard Shipping: 5–10 business days

  • Express Shipping: 3–6 business days
    Delivered by Royal Mail or DHL.

Europe

  • Standard Shipping: 6–14 business days

  • Express Shipping: 4–9 business days
    Delivered by DHL, PostNL, or local postal services.

Rest of the World

  • Standard Shipping: 7–20 business days

  • Express Shipping: 5–12 business days
    Delivered by DHL, FedEx, or regional postal services.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number so you can follow its journey.

Important Information

  • Customs & Duties: For international orders, additional customs or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

  • Delivery Times: While we strive to meet all delivery estimates, delays may occasionally occur due to customs processing, weather conditions, or courier issues.

  • Shipping Address: Please ensure your shipping details are accurate when placing your order. We are not responsible for delays caused by incorrect or incomplete address information.

Our Commitment to You

At Verna, we’re dedicated to providing you with not only products that work, but also a delivery experience you can trust. If you have any questions or need assistance with your order, our team is here to help.

📧 Contact us: nathan@vernaclean.com